Refund Policy

Thank you for choosing Attendee! We strive to provide you with high-quality software and excellent customer service. We understand that sometimes a product might not meet your needs, and we want to make our refund process as clear and straightforward as possible.
Eligibility for Refunds:

We offer refunds under the following circumstances:


  • Technical Issues: If you encounter significant technical issues that prevent you from using the software as intended, and our support team is unable to resolve the problem within a reasonable timeframe (typically 3 days), you may be eligible for a refund.

  • Misrepresentation: If the software was materially misrepresented in our marketing materials or on our website, and the software does not perform as advertised, you may be eligible for a refund.

  • Accidental Purchase: If you accidentally purchased the software (e.g., duplicate purchase), please contact us immediately, and we will process your refund.


    • Refund Process:

    To request a refund, please follow these steps:


    1. Contact Us: Email us at [email protected] or contact us through our website's contact form within 2 days of your purchase date.Please include the following information in your request:

      • Your name and contact information
      • Your order number or transaction ID
      • A detailed explanation of the reason for your refund request, including any supporting documentation (e.g., screenshots of technical issues)

    2. Review: Our support team will review your refund request. We may ask for additional information to help us understand the issue you are experiencing.

    3. Refund Approval: If your refund request is approved, we will process the refund within 3 business days. The refund will be credited back to the original payment method you used for your purchase.

    4. Refund Denial: If your refund request is denied, we will notify you of the reason for the denial. Our decision is final.
    Exceptions:

    Refunds are not typically granted for the following reasons:


    • Change of mind after software download/access.

    • Lack of familiarity with the software's features (we encourage you to review our documentation and tutorials before purchasing).

    • Issues caused by incompatible hardware or software on your system (please ensure your system meets the minimum requirements before purchasing).

    • Failure to contact us within the specified timeframe.

    • Use of a cracked or unauthorized version of the software.